Service Delivery Policy

Azones Web Alerts is an online software service. Nothing is shipped physically.

1. How the service is delivered

• Access: your account is available immediately after you sign up and verify your email address, and you can use the dashboard from any web browser.
• Free trial: starts as soon as the account is created.
• Paid subscription: activated as soon as your payment or payment mandate is approved. You see it on the Billing page straight away, and Razorpay emails you a confirmation.
• Alerts: delivered by email to the recipients you set for each monitor.

2. If something does not arrive

If your subscription is not shown as active within 24 hours of a successful payment, or alerts do not reach your inbox (please check spam folders and use Send test email on the monitor page), contact us at support@azones.in or +91 8618993479 (Monday to Friday, 10:00 to 18:00 IST). We will resolve it or refund you in line with our Refund & Cancellation Policy.

Questions about this page: support@azones.in.