Refund & Cancellation Policy

This policy explains how cancellation and refunds work for Azones Web Alerts subscriptions.

1. Free trial

The 14-day free trial is free of charge. If you do nothing, no payment is taken and checks simply pause when the trial ends.

2. Authorisation amount

When you set up a subscription, Razorpay or your bank may charge a small authorisation amount (for example ₹5) to verify your payment method. This amount is refunded automatically to the same payment method, normally within 5 to 7 working days.

3. Cancelling your subscription

• Account admins can cancel at any time from the Billing page, or by emailing support@azones.in from the account's email address.
• Cancellation stops all future payments. The service continues until the end of the billing period you have already paid for, then checks stop.
• If you cancel during the free trial, no payment is ever taken.

4. Refunds

• Unused time: payments for the current billing period are not refundable after the period has started, including for monthly and yearly plans cancelled part-way through.
• Charged in error: if you were charged twice, charged after a cancellation took effect, or charged an incorrect amount, we refund the extra amount in full.
• Service failure: if the Service was unavailable for more than 72 consecutive hours because of a fault on our side, we will credit or refund the affected portion of the fee on request.
• Fewer monitors: reducing the number of monitored pages lowers the price from your next billing date; the current period is not partially refunded.

5. How to request a refund

Email support@azones.in within 30 days of the charge, with your account email, the payment date and amount, and the reason. We reply within 3 working days. Approved refunds are made to the original payment method, normally within 5 to 7 working days of approval, depending on your bank.

6. Contact

Azones Technologies Private Limited, 1299, 1st Block, 1st Main, BTM 4th stage, Bengaluru, Karnataka 560076. Email: support@azones.in. Phone: +91 8618993479.

Questions about this page: support@azones.in.